Google Workspace is the recommended way to send from Find New Customer. A mailbox on your own domain lets recipients recognise you, and lets you configure the domain authentication that email providers look for.
Before you start
- You need a Google Workspace account with a mailbox on your own domain.
- You must be able to sign in to that mailbox yourself.
- If your organisation restricts third-party apps, an administrator may need to allow Find New Customer first.
Connecting
- Go to Mailboxes in your account and choose Connect mailbox.
- Select Google Workspace.
- Read the permissions summary, then choose Continue to Google.
- Sign in to the Google account for the mailbox you want to send from.
- Review the permissions Google shows you and choose Allow.
- You are returned to Find New Customer. Choose Send test email.
- Check that the test arrives, then choose Verify. The mailbox becomes Connected.
- Assign the mailbox to the markets it should send for.
What we ask for, and why
| Permission | Why it is needed |
|---|---|
| Send email on your behalf | To deliver your campaigns from your address. |
| Read your basic profile | To confirm which mailbox was authorised and detect duplicates. |
We never ask for your password
If your administrator blocks the app
Some Workspace domains restrict which third-party applications users may authorise. If you see a message saying the app is blocked, ask your Workspace administrator to allow it in the Admin console under Security → API controls. Do not disable your organisation’s security controls to work around this — ask for the specific app to be allowed instead.
Sending limits
Google enforces its own daily sending limits, and they vary by account type and account age. Those limits always take precedence over your plan allocation. If Google can take fewer messages than your plan allows, the platform sends fewer — it never tries to push past a provider limit.