Version 1.0 · Effective 1 January 2026
No refunds
Subscription fees are non-refundable. This includes monthly and annual subscriptions, partial billing periods, unused daily customer allocations, unused bonus customers, and markets you stop using before the end of a period.
This is stated on the pricing page and at checkout before you pay. Please make sure the platform fits your business before subscribing — you can ask us anything at support@findnewcustomer.com first.
Cancelling
- You can cancel at any time from Billing in your account.
- Cancellation stops all future recurring charges.
- Your access continues until the end of the billing period you have already paid for.
- At the end of that period your campaigns stop sending and your account moves to a read-only state.
- Your data is retained under the retention rules in the Privacy Policy, so reactivating later does not mean starting from nothing.
Downgrades and removing a market
Reducing your plan or removing a market takes effect at your next renewal, not immediately. You keep what you have paid for until the period ends. No credit or refund is issued for the reduction.
Where we do act
We are not trying to keep money we should not have. Contact support@findnewcustomer.com if:
- You were charged more than once for the same period.
- You were charged after a valid cancellation had taken effect.
- A charge was made in error by us.
- A payment was made fraudulently on your account.
Statutory rights
Nothing in this policy removes any right you have under mandatory consumer protection law in your jurisdiction. [Confirm with counsel whether a statutory cooling-off period applies to any of your customer segments.]