Terms of Service

1. Who these terms are between

These Terms of Service ("Terms") form a binding agreement between [Legal entity name], operating the Find New Customer platform at findnewcustomer.com ("we", "us", "the platform"), and the business or individual who registers an advertiser account ("you", "advertiser").

By registering, accessing or paying for the platform you accept these Terms, the Privacy Policy, the Email Marketing Policy and the Data Processing Terms. If you are accepting on behalf of an organisation, you confirm you are authorised to bind it.

2. What the platform does

Find New Customer helps you discover potential customers within the markets you subscribe to, build personalised email campaigns, send those campaigns automatically from mailboxes you connect, track engagement with your campaigns, and manage the customers who engage.

The platform is a tool. It does not guarantee any commercial outcome, any number of responses, any level of email deliverability, or that any recipient will become your customer.

3. Accounts and eligibility

• You must provide accurate registration details, including a genuine business name, website and description of what your business does, and keep them current.
• You are responsible for all activity under your account and for keeping your credentials secure.
• You must be legally capable of entering into a contract and must not be barred from using the platform under any applicable law or sanctions regime.
• One account is for one business. Sharing an account across unrelated businesses is not permitted.

4. Subscriptions, markets and limits

Subscriptions are sold per market. Each market you subscribe to carries its own daily customer allocation, its own campaign limit and its own connected-mailbox limit, as published on the pricing page at the time of purchase. Limits are not shared or pooled across markets.

Subscriptions renew automatically at the end of each billing period until cancelled. We may change published prices; a change takes effect for you at your next renewal and we will tell you in advance.

• Daily allocations are the number of customers the platform will attempt to reach for you. They are not a guarantee of delivery.
• Mailbox limits count real, separately-authenticated mailboxes. Aliases of a connected mailbox are not additional mailboxes and carry no additional sending capacity.
• We may enforce limits and safety controls at any time to protect the platform, the recipients in our database and other advertisers.

5. Payment

• Fees are charged in advance for each billing period in the currency you select at checkout.
• Taxes are added where applicable and shown before you confirm.
• If a payment fails we may retry it, and we may suspend or downgrade your access if it remains unpaid after the grace period.
• All fees are non-refundable. See the Refund & Cancellation Policy.

6. Customer data you receive

The customer database is our confidential business asset. Your subscription gives you the ability to reach customers through the platform. It does not give you ownership of, or bulk access to, the underlying data.

• You may not attempt to extract, enumerate, scrape, copy or reconstruct the customer database by any means.
• Customer details are shown to you only where a customer has engaged with your campaign, and only as permitted by our Privacy Policy and applicable law.
• You may not resell, sublicense, publish or transfer customer details obtained through the platform.
• You must process any personal data you receive lawfully, keep it secure, and honour any request to stop contacting an individual.

7. Your campaigns and your obligations

You are the sender of every campaign you create. You are responsible for its content, for the accuracy of its sender identity, and for compliance with the email and marketing laws that apply to you and to your recipients.

• You must comply with the Email Marketing Policy and the Advertiser Responsibilities page, both of which form part of these Terms.
• You must not send unlawful, deceptive, harassing, adult, hateful or otherwise prohibited content.
• You must not use the platform to promote illegal products or services.
• You must not attempt to bypass unsubscribe handling, suppression lists, spam filters or your email provider’s limits.
• You must honour unsubscribe requests. The platform enforces them, and interfering with that is a material breach.

8. Connected mailboxes

• You authorise us to send campaign email on your behalf from the mailboxes you connect, using the permissions you grant during authorisation.
• You remain bound by your email provider’s own terms and limits. We will not exceed them, and we will not rotate mailboxes to evade them.
• We may pause sending from a mailbox that shows authentication failures, an elevated bounce rate or provider restrictions.
• You can disconnect a mailbox at any time; queued sends from it will stop.

9. Suspension and termination

• You may cancel at any time. Access continues to the end of the period you have paid for.
• We may suspend or terminate an account that breaches these Terms, that generates abuse complaints, or that puts the platform, its data or its other advertisers at risk.
• Where suspension is for a serious or unlawful breach we may act without notice.
• On termination your right to use the platform ends. We retain records required for legal, audit and security purposes under our retention rules.

10. Availability and support

We aim to keep the platform available and to run scheduled jobs reliably, but we do not commit to a specific uptime figure in these Terms. Planned maintenance will be communicated where practical.

Support is available by email at support@findnewcustomer.com, including billing enquiries.

11. Intellectual property

We own the platform, its software, its design and the customer database. You own the campaign content you create and any list you upload. You grant us the limited licence needed to store, process and send that content on your instruction.

12. Disclaimers and liability

The platform is provided on an "as is" and "as available" basis to the fullest extent permitted by law. We do not warrant any specific deliverability, response rate, revenue or commercial result.

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the platform is limited to the fees you paid us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect or consequential loss, loss of profit, or loss of business opportunity.

Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Indemnity

You will indemnify us against claims, losses and costs arising from your campaigns, your uploaded data, your breach of these Terms, or your breach of any applicable marketing, privacy or consumer law.

14. Changes to these Terms

We may update these Terms. Material changes will be notified by email or in the platform before they take effect. Continued use after the effective date constitutes acceptance. Each version is retained and your acceptance is recorded against the version you agreed to.

15. Governing law and contact

These Terms are governed by the laws of [governing jurisdiction], and the courts of [venue] have exclusive jurisdiction, without prejudice to any mandatory consumer protections available to you locally.

[Legal entity name], [Registered address]. Contact: support@findnewcustomer.com.