When a campaign email bounces permanently, you have paid for a send that could never arrive. A bonus customer credit compensates for that.
Earning
- One credit per qualifying permanent bounce.
- Credited to the market the campaign ran in.
- Balances are per market and never merge — India credits stay in India.
- Every credit is a ledger entry, so the balance can always be reconciled.
Spending
- Open Bonus customers in your dashboard and choose the market.
- Choose the campaign to send.
- Choose the mailbox, if your plan allows selecting one.
- Send now, or schedule a time.
- Up to 250 bonus customers go in one action; the rest stay in your balance.
They never join the daily run
If your allocation is 250 a day and you hold 50 bonus credits, tomorrow’s automatic run still sends 250 — not 300. The 50 stay until you choose to use them. This is deliberate: a sudden volume increase is exactly what triggers provider throttling.