Deliverability

Why a business mailbox on your own domain matters

The single change that most affects whether your campaigns are delivered.

If you change one thing about how you send, make it this. Sending from a mailbox on a domain you control is what lets you configure authentication, build a reputation that belongs to you, and look like a real business to the person receiving the email.

What you gain

Free consumer addressBusiness mailbox on your domain
SPF, DKIM, DMARCCannot be configured by youFully under your control
ReputationShared with millions of accountsYours, and it accumulates
Sending limitsLower — 250 / 350 / 450 a day per market by planHigher — 250 / 500 / 1,000 a day per market by plan
Recipient trustLooks personal or unofficialRecognisable as your business
Reply handlingPersonal inboxCan be a shared or monitored mailbox

A useful pattern

Some businesses send outreach from a subdomain, such as mail.yourbusiness.com, so that a problem with campaign email does not affect the reputation of the domain carrying their day-to-day correspondence. This is worth considering once you are sending consistently, and it requires the same authentication setup on the subdomain.