Billing

Billing, invoices and cancellation

How charges, renewals, upgrades and cancellation work.

Charges

  • Billed in advance for each period, monthly or annually.
  • Each market is charged at its own price and gets its own full entitlement.
  • Taxes are added where applicable and shown before you confirm.
  • An invoice is generated automatically after each successful payment and emailed to you.

Changing plan

  • Upgrades apply immediately, with credit for the unused part of the current period.
  • Downgrades are scheduled for the next renewal so you keep what you have paid for.
  • Adding a market mid-period is charged pro rata.
  • Removing a market takes effect at the next renewal.

Failed payments

We retry on a schedule and email you each time. Access continues through a grace period. If the payment is still outstanding after that, campaigns stop and the account is suspended until it is settled. Your data is retained throughout.

Cancelling

  • Cancel from Billing at any time.
  • Future charges stop immediately.
  • Access continues to the end of the period you have paid for.
  • Fees already paid are not refunded.